Medco Health Sucks Customer Reviews and Feedback

From Everything.Sucks

Medco Health Solutions, Inc. was an American Pharmacy Benefits Management (PBM) company that served more than 65 million people, before it was ultimately acquired by Express Scripts in April 2012. Medco provided pharmacy services for private and public employers, health plans, labor unions, government agencies, and individuals served by Medicare Part D Prescription Drug Plans. Medco was a member of the S&P 500 and ranked number 34 on the 2011 Fortune 500 list, with 2011 revenues of more than $70 billion. It earned the No. 1 ranking in the Healthcare: Pharmacy and Other Services category on Fortune magazine's World's Most Admired Companies list for five consecutive years (2008-2012).

As reported in Fisher Broyles in 2015, a whistleblower calls out Medco, "In a suit filed in Delaware federal court, the former vice president of pharmaceutical contracting for Medco Health Solutions (Medco) has alleged that the Pharmacy Benefit Management (PBM) company defrauded several government health care plans of hundreds of millions of dollars by failing to pass along to consumers the savings of “secret” rebates. The complaint alleges violations of not just the False Claims Act (FCA) and Anti-Kickback Statute but also accuses Medco of failing to comply with the terms of corporate integrity (CIA) agreements that it signed off on in 2006 with the Offices of Inspector General for both the U.S. Department of Health and Human Services and the Office of Personnel Management for nearly identical behavior to that alleged by the whistleblower."


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Account Manager (Former Employee) says

"not a good place to work they rip their drivers and employees off. have to deal with a lot of un happy taxi drivers who have not been paid have to juggle paying one to have then perform the job"

Healthcare and customer collection representative (Former Employee) says

"this company is all about money, if you don't make a quota your fired and if you miss any work, your fired. no raises and have not given raises to staff in 3 years. go somewhere elsenoneeverything"

Customer Service Representative (Former Employee) says

"Poor management, poor working conditions, poor wages, no advancements, not a happy place to work, co-workers, not good at all, just a sorry place to spend."

Clinicians. (Current Employee) says

"Medcor Leadership at the Cambridge Massachusetts site allows violence and harassment at the workplace. Female clinicians have been threaten with physical violence by medical assistants and staffing is so poor Medcor “leadership” tolerats these threats because staffing levels are so poor. Female clinicians are paid less than male colleagues.NoneThreats at work, Females paid less, no leadership."

QA Project Manager, Software Quality Assurance (Former Employee) says

"• Construct End to End Test Strategy document addressing all the test planning, test approach, test procedures, work plans, and performance matrices that would be implemented during end to end testing of the several Medco Health Solutions applications. • Responsible for the Program Management of all Sogeti on-shore and off-shore resources assigned to various project within Medco Health SolutionsNoneNone"


"I enjoyed assisting senior citizens with understanding their Medicare plans and prescriptions. Being able to place the medication orders and make sure they understood when it would arrive was pure joy.The free parkingShort breaks and lunches"

Customer Service Representative (Former Employee) says

"I would not recommend working at this establishment. They do not treat their employees well. The employees make all the money but the owners rep the benefits. Then they find ways for you to pay them back.The hoursEverything else"

Pharmacy Technician (Former Employee) says

"This was a mail order facility that was really cutthroat. When Dallas Fort Worth had a blizzard in 2011 they came in and fired anyone who didn't come to work."

Supervisor, Prescription Benefits (Former Employee) says

"once the Medco stated that they were merging with express scripts I did my research and found out that they did not have my department so at that point I started looking for other employment. 9 months after my departure the full department was let ngo.nonebenifits were terible"

Pre-Registration Specialist (Former Employee) says

"Run do not apply! They will tell you that they need overtime but they only pay regular hours, they barely train, management is awful, people are constantly quitting because of all of the issues there. Pre registration is the worse department to be in."

Pharmacy Service Representative (Former Employee) says

"Workforce at this company is shrinking due to high stress.and people retiring. Management expects employees to do more and more with less and less people in a much shorter span of time now than at the start of the year.N/aManagment"

Pharmacy Intake (Former Employee) says

"Its a horrible company. To much turnovers. HR is a joke...the old lady that works there needs to retire and collect Medicare. Training is a joke. Employees talk about everyone. Keep to your self. They have cameras everywhere! This company is a joke. How they stay in business is is beyond me.NoneHorrible enviorment"

Sales rep (Former Employee) says

"Management is like a bunch of mutants. They take the approach like they don't want to know you, because you probably wont be there long enough. Very high stress for quotas and no help from team managers what so ever. CEO has to wake up and see what is going on with management before he loses more than just clients.Nonebad management"

TRC Pharmacy Manager (Former Employee) says

"The absolute worst company I've ever worked for. There isn't anything good I can say about this company but a lot of bad things I can say. But to sum it all up I will just say STAY far away as you can.NoneUnethical, racism, no work life balance, low salary and I could go on but this should be enough."

Registered Certified Pharmacy Technician (Current Employee) says

"Great place to work before Express Scripts bought Medco then everything went downhill from there I loved to go to work before that slowly became one of the the worst places I ever worked."

Senior Financial Analyst (Former Employee) says

"Don't work here, horrible place to work for, high discrimination, poor HR or let me rephrase, NO HR, disorganized company, a mess!noneDon't work here, horrible place to work for"

Coverage Review Representative (Former Employee) says

"Overall rating is very poor. Compensation and benefits through their contracted agent of hire-APAC is very poor. Benefits are very poor. Additional Compensation is promised through making 'bonus'. When too many reps start meeting requirements to make bonus the criteria is changed and may or may not be announced immediately. No raises. Culture and values do not exist at APAC. There is no job security and in order to keep the MEDCO contract APAC will bulldoze over anybody or actually tell flat out lies to both Medco and employees.Management above the team leader status is cut throat. Team leads are only fair to good.APAC who represents MEDCO doesn't care about work life balance. They will hire you for a shift to get you in the door and then change your hours in training classThe hardest part of the job for customer service reps is during hours when management has gone home but we are not allowed to say that when a manager is requested. Although this is primarily APAC ( I hope) APAC is the caliber of workforce Medco contracts.i had two team leads that were great.dirty environment. roaches throughout the call center and break room."

Customer Service Representative (Former Employee) says

"Company provided a very important service and at one point was one of the largest in the field but the managment was very poor and in my opion the members paid the price."

Pharmacy Benefit Specialist (Former Employee) says

"Great place to work, I learned many new skills, great coworkers to work with. The hardest part of this job was making outbound calls to members converting prescription from retail to mail order. The most enjoyable part of the job great pay and being able to bonus , plenty of overtime available. No opportunities for growth, supervisors was great.great payshort breaks"

Member Services (Former Employee) says

"The turnover rate at this call center is astonishing!! For every 50 people trained, 10 will remain after 90 days. The managers are incomptetent and even they dont remain long. The wage of 10.00hr is below average for the type of nasty, mean, vulgar calls you will have from very upset and emotional members who Medco has not sent their medicine to. The stress of these nasty calls will wear you out mentally because you cannot do anything about it but take the abuse and do it within the unreasonable time limits allowed for each call. There will be no raises ever, just bonuses that can never be achieved because they change the criteria weekly. DO NOT GO TO WORK HERE, YOU WILL REGRET IT!!!!wage, management, time off, hours, no raises ever, cant be sick"

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